Your Stay

Your Health Team

At  Peconic Bay Medical Center, we take a team approach to providing you with the best care possible . Your health team will include:

  • Your Physician and any specialists he/she may ask to consult on your case.
  • Hospitalist
  • Registered Nurses
  • Licensed Practical Nurses
  • Patient Care Technicians
  • Lab Technicians
  • Pharmacists
  • Radiology Technologists

All of your health team professionals are specially trained to care for you during your hospital stay.

We understand it is completely natural to feel a bit apprehensive about your hospital stay. Please be assured you will be provided the best possible care around the clock. Every effort will be made to meet your needs. Each Nursing Unit has an assigned Nursing Unit Manager who will visit you regularly throughout your stay.

Your Safety

At Peconic Bay Medical Center, your safety is our #1 priority. Our safety efforts have earned us recognition from a national consumer rating agency with ratings of #2 in the Tri-State Area and #3 in all of New York State for Patient Safety.

We promise that we will:

  • Wash our hands before seeing you.
  • Check your name, medical record number and/or date of birth before giving any medicine, undertaking a procedure, drawing blood or transporting you.
  • Listen to your thoughts, questions and concerns.
  • Ask you to become our partners in your health care.
  • Ask you or a family member for a complete list of medications and nutritional supplements you are taking.
  • Thoroughly explain to you or a family member the care and medication you will receive.
  • Make sure that you or a family member understands the risk and benefits of all procedures or surgery you are scheduled to have.
  • Stop any procedure if you or a family member objects.
  • Ask for your feedback and concerns.
  • Support and respect you at all times.

We ask that you join us in the commitment to keeping you and your fellow patients as safe as possible. Throughout your hospital stay, please:

  • Always wear non-slip footwear when you get out of your bed.
  • Do not get up from your bed or a chair alone if you feel weak, dizzy or lightheaded. Call your nurse to assist you.
  • Try to use the bathroom before going to bed to avoid getting up in the middle of the night. Waking up in an unfamiliar environment can be confusing.
  • Notify the staff if something spills on the floor.
  • Ask permission before leaving your Nursing Unit.
  • Wait for instructions from your nurse should an emergency, such as a fire, occur.
  • Remember to use your crutches, cane, or walker if needed. If you can't reach them, ask a staff member to assist you.
  • Share with your nurse any information that might help us care for you.

Interpreting Services - Servicios de Interprete

If you or a family member requires an interpreter or an assistive listening device to communicate, please notify a member of the Medical Center's staff, who will arrange for this service by calling the Social Work Department at 631-548-6430.

Si usted o un miembro de su familia requiere o necesita un interprete o un aparato de audio para poder comunicarse, por favor notifique a un empleado del Centro Medico, el cual ara arreglos para que usted reciba este servicio, llamando al Departamento del Trabajador Social al 631-548-6430.

Your Room

We will do our best to make your stay comfortable while you are at Peconic Bay Medical Center.

Patient rooms are grouped together by medical specialties such as obstetrics, pediatrics, intensive care, oncology, medicine and surgery.

If you request specific accommodations, such as a private room, we will make every effort to fill your request. If a specific accommodation is not available, we will transfer you as soon as your preference becomes available. However, patients who require a private room for medical reasons will have priority.

Please note that private rooms are generally not covered by insurance. If your equest a private room, you will be required to pay the private room differential. A three-day advance deposit is required.

Nurse Call

There will be a nurse call button at your bedside and in your bathroom. Do not hesitate to call for assistance when you need it. If you are not sure how to use the call button, ask your nurse to show you. Your call button should be easily accessible at all times.

Your Telephone

Telephone services may be arranged upon your admission or any time thereafter. If you have already been admitted and wish to have telephone service, please inform your nurse.

TV Service

Television service may be requested upon your admission or once you are settled in your room, by calling the Television Rental Service at Ext. 4410. There is a daily service charge, and a representative will call you to collect the charges, to note needed repairs, or to accept cancellations. Safety regulations do not permit you to bring your own television set or other electrical equipment to the hospital.

Receiving Mail

You may receive mail while you are a patient here. For fastest delivery, both your name and room number should be on the envelope. If you receive mail after you are discharged, it will be forwarded to the home address you provided upon your admission.

Patient Library

The Auxiliary volunteers operate a Patient Library cart which periodically circulates through the hospital. If you would like to browse the selection of books and magazines, ask a member of the nursing staff to contact the Auxiliary Office to have reading materials brought to your room.

Patient Meals

Balanced nutrition contributes to your recuperation and well-being.

After your first day, you will generally be able to choose from a menu of meals. However, certain medical conditions require a special diet.

An appropriate menu which best meets your nutritional and medical needs will be given to you by our dietary staff. A dietitian will visit you sometime during the first few days of your stay to answer any questions you may have and to explain any special dietary requirements your physician may have requested, such as low sugar, low salt or liquid nutrition.

Patient meals are served at the following times:

Breakfast:  7:30 am - 9:00 am
Lunch:  11:30 am - 1:00 pm
Dinner:  4:30 pm - 6:00 pm

Patient Care Units maintain snack items. Snacks will be provided following your doctor's orders.

Pastoral Care

Peconic Bay Medical Center's Pastoral Care Program strives to meet the various spiritual and religious needs of our patients. Administered by our Board-Certified Chaplain, our Pastoral Care Program serves all denominations and faiths, including people who are not affiliated with any faith.

Ordained clergy are on premises most days, and on-call 24 hours a day, seven days a week. Our Chaplain or one of our pastoral care volunteers will be happy to visit you and, if you wish, contact your clergy or members of your congregation.

Bibles, prayer cards, inspirational booklets and support services are available on request. Prayer and chapel services are held in our chapel, and accommodations for larger assemblages are provided. A schedule of services is available on request.

If you would like to speak to the Chaplain or Pastoral Care visitor, please notify a member of the nursing staff.

Smoke-Free Environment

Peconic Bay Medical Center is committed to ensuring a healthy and safe environment to all patients, visitors and employees, so there is no smoking in any area of the Medical Center's buildings.

In addition, state, county and Joint Commission regulations require Peconic Bay Medical Center to maintain a smoke-free environment. Your understanding and cooperation is greatly appreciated.

Fire Drills

In accordance with national and local fire safety standards, periodic fire drills will be held. Rest easy, patients will not be asked to participate in these drills. Your nurse will routinely close and open your door before and after the fire drill.

Holding regular fire drills prepares our staff to respond quickly and appropriately to ensure patient safety, should an actual fire occur.

Discharge

Your doctor will determine the date of your discharge and issue any necessary orders. Our Discharge Planning Program will help evaluate and provide for any needs you may have after your discharge.

Through our Discharge Planning Program, all of your needs—medical, emotional,and social—will be assessed. Should this evaluation indicate the need for special services after you are discharged, such as out-patient therapy, home health care or nursing home care, these issues will be discussed with you and your family and arranged by our discharge planning and social services staff.

Patient Satisfaction

Your satisfaction is important to us, and so is your feedback. Hearing from you about what we did well and what we could have done better helps us continuously improve our services and our performance.

Every in-patient and Emergency Center patient will receive a questionnaire in the mail within three weeks of discharge.

Please take a few moments to complete this brief survey when it arrives. It's important that you are candid about your stay, telling us what you were satisfied with and what we need to improve.

Your comments and suggestions help us to improve patient care and services, and we appreciate your feedback.

If you would like to e-mail your comments about your stay, please click this link: Contact Us