Skip to main content

Based on current COVID-19 positivity rates, visitation is allowed until further notice.
Call (631) 548-6853 or click here for more information.

Revised Visitor Policy

Northwell Health—in alignment with the New York State Department of Health (NYSDOH)—has taken precautions to prevent the introduction of COVID-19 into our hospitals and maintain the health and safety of patients, staff and community.

Each of our hospitals has a visitation policy that is based upon the COVID-19 prevalence in that specific hospital’s community (COVID-19 prevalence differs across the metropolitan New York area), the hospital’s capacity and other factors. Our visitation policy is detailed below. You can view visitation policies for all Northwell hospitals at www.northwell.edu/coronavirus-covid-19/visitation

All visitors, families, and support people:

  • Must always wear a hospital issued mask at all times.
  • Must wear personal protective equipment wear (PPE) when patient is on isolation precautions as recommended by the department of health and the Centers for Disease Control and Prevention (CDC).
  • Must be advised on how to perform hand hygiene.
  • Must undergo symptom checks upon entering the facility.
  • Must remain in the patient’s room throughout the visit once in the facility.
  • Are encouraged to ask your loved one to wear a procedure mask during visitation.
  • Are not permitted to wear personal masks or gloves upon entry into the facility.
  • For assistance with virtual visiting, please call (631) 548-6021 Monday-Friday.
  • For any concerns regarding family connection, please call the Patient and Family Centered Care Department at (631) 548-6239.
  • Visiting hours are 7am to 8pm daily.
  • Visitors must be 12 years of age or older and anyone under 16 must be accompanied by an adult while in the medical center.
  • Masks must be worn at all time at the bedside and throughout the medical center.
  • Inpatient units: Visitation is limited to two support people/visitors at the bedside at a time with unlimited visitors per day.
  • COVID-19-positive patients are limited to a support person for 2 hours per day. Support person must wear personal protective equipment (PPE).
  • Mother/baby postpartum unit: Please know in addition to the designated support persons, two visitors per day may visit during visiting hours.
  • Perioperative areas (including endoscopy and cardiology): One support person is permitted to accompany patient to pre- procedural area and will then be directed to the designated waiting area.
  • End of life: Two support people may remain at the bedside at all times.
Non-compliance with any of these guidelines above will result in the visitor being asked to leave. We understand this is a very difficult time for our patients and families. Thank you for helping us keep everyone safe.

 

Para leer nuestras Directrices de visita en español, haga clic aquí.

Quiet hours

Rest is an essential part of healing. Quiet hours are from 9pm to 7am. We ask all staff, patients and visitors to help maintain a restful, healing environment for our patients. During this time, please lower your voices, limit visitors at the bedside and place cell phones on vibrate.


Visitation for PBMC Emergency Department

Please follow our visitation guidelines for the safety of our patients, visitors and team members:

  • Visitors for Emergency Department patients must enter through the Emergency Department entrance.
  • Only one visitor at a time will be permitted.
  • Visitation can be terminated at any time and is at the discretion of the Emergency Department Care Team.
  • All visitors must be over 18 years of age and be pre-identified by the patient.
  • All visitors must present ID when entering our facility.
  • A hospital-issued mask and visitor badge must be worn at all times.
  • Visitors are not permitted to wear personal gloves upon entry into the facility.
  • Visitors must undergo mandatory screening upon entering the facility; this will include temperature check. No visitor may enter if they have a fever, cough, or any respiratory symptoms.
  • Visitors must remain in the patient’s room throughout the visit except when directed by hospital staff.
  • Visitors must wash their hands, or use hand sanitizer, upon arrival and when leaving the patient’s room or public restrooms and maintain 6 feet of separation from other patients and visitors.
  • Visitors are not permitted access to hospital pantries or cafeteria — please ask staff for assistance.
  • Visitors may be required to wear additional personal protective equipment (PPE) at the staff’s direction in certain circumstances.
  • Please be aware we may ask you to temporarily step outside due to patient care needs.

Emergency department team can provide printed information on inpatient visiting hours and guidelines for patients being admitted to the hospital.

Thank you for your cooperation and understanding. The Emergency Department Front Desk number is (631) 548-6200.


Guidance for safe visitation

Let’s work together to help prevent the spread of infection to our patients, team members and visitors. Please perform hand hygiene when entering and exiting the patient room. Infection prevention is in everyone’s hands.

5 steps to washing your hands the right way
  • Wet your hands with clean, running water and use soap.
  • Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers and under your nails.
  • Scrub your hands for at least 20 seconds (the time it takes to hum the “Happy Birthday” song from beginning to end twice).
  • Rinse your hands well under clean, running water.
  • Dry your hands using a clean paper towel.
How to use hand sanitizer
  • Apply the product to the palm of one hand.
  • Rub your hands together.
  • Rub the product over all the surfaces of your hands and fingers until your hands are dry—this should take around 20 seconds.
Isolation precautions

Anyone who visits a patient with an isolation sign on the door should stop at the nursing station before entering the patient’s room. Isolation precautions create barriers that help prevent the spread of germs in the hospital. They are needed to protect you and the patient you are visiting. The precautions are also needed to protect other patients in the hospital.

When a patient is in isolation:

  • Visitors may need to wear PPE (gloves, gown, mask).​​​​
  • PPE should be applied prior to entering the patient’s room and be removed and discarded prior to exiting the patients room and placed in the room garbage.
  • Visitors should limit contact with patient.
  • Visitors may not be allowed into a patient’s room at all.
  • Visitors who are ill will not be permitted to enter the hospital (no exceptions).
  • We encourage visitors to remain closely connected to their loved ones through virtual visual means such as Skype or FaceTime.