Arthur Crowe, VP of Support Services & CIO, Peconic Bay Medical Center, Chapter 1

It’s been a decade of change for Peconic Bay Medical Center, from the organization itself — which has evolved from a community hospital to a health system — to its home, the East End of Long Island, which is one of the fastest growing areas in New York. A key component in this expansion has been a shift in how IT is viewed. As CIO, Artie Crowe has played an instrumental role in changing the perception of IT from the department that fixes what’s broken to one that helps shape the strategy of the organization. In this interview, Crowe talks about what it takes to lead an evolving IT department, why his team almost threw in the towel on MU Stage 1, why customization is sometimes the best solution, and the secret sauce to boosting clinician satisfaction.  Read More.